![]() Right now my assistant Nick is deep cleaning an AC. Thank you for such a kind and thorough review! There are so many things we do behind the scenes to make sure your stay is relaxing, fun, and effortless. You can always reach me at Regards, Matt Denson General Manager I ask that you reach out to me personally so that we can discuss this and make things right. I take your safety, enjoyment, and our property's cleanliness extremely seriously. You hurt our boutique hotel over a misunderstanding and lack of information with your review. #Snooze fort lauderdale upgrade#I would even provide you a free upgrade to one of those spacious rooms at the economical king rate so you can see some of the behind the scenes. I am hoping that now you know the facts about my cleaning protocols you will consider removing this review. They chose to pay a bit extra and get a room twice the size. Please read the two 5 star reviews below. It's also why we have earned the Traveler's Choice award for 4 years in a row. Add in the rooftop terrace, free beach supplies even including sunscreen and you will start to understand why our guests come back time after time. ![]() You chose the most economical option designed to offer a clean and comfortable place to unwind while still not paying parking fee, WiFi fee, or resort fees. rooms you would have paid that in season. If you had upgraded to one of our spacious 450 sq. Lastly you did not pay $200 for your room. My Executive Housekeeper Gaby has been with us for 15 years. Nick has been with us for 2 years and works 40 hours a week. I pay them what the luxury hotel Conrad pays. I would add my team is not overworked or underpaid. I take cleanliness and guest safety above all else. I will gladly show you invoices for both our polish and Clorox cleanup if you are still doubting what I say. I go through gallons a week despite that the cost has doubled. We use Clorox cleanup and a lavender cleaner in our daily floor cleaning. Had you reached out to me I would have paid for a new boot but instead you just used our white linen to pull up a grey floor polish. Upon reflection I should not have polished the floors but in summer months humidity is higher and I can't let our floors become dull. Normally it dries completely between check out and check in but when you were here we had 97% humidity. It is a grey-tinted floor polish that keeps our floor tiles looking new. One of the things is that I use Verithane (available at your local Home Depot). You will see we have a 4.7 cleanliness average out of 5 because of what I do behind the scenes. I wish you had reached out to me before posting this inaccurate review solely designed to hurt a local family-owned business decimated by the pandemic. Due to building constraints, upper floors are not wheelchair accessible. Please contact front desk to reserve and ensure you get ADA room. We hope to see you soon at the oceanfront Snooze! ADA Accessibility notice - We have an ADA-compliant room on ground level. Be advised, we require the primary guest to be 25 or over. We offer clean and comfortable rooms that celebrate the beach. If you want grand ballrooms and chocolates on your pillows, there are many luxury hotels that will gladly charge you far more. We are affordably priced and are proud of it. ![]() You get the essentials without all of the things you don't need. We also have free beach gear! You'll love the panoramic views from our rooftop terrace and 2nd floor oceanfront terrace! As a boutique hotel, we are proud to offer personalized service to help you plan for a wonderful vacation. Our pristine beach and crystal clear water make a perfect vacation! Stay with us and enjoy a getaway without having to pay a resort fee, WiFi fee, or parking fee (1 compact car only please). The oceanfront Snooze Hotel is in the heart of it all great dining, shops, and nightlife. ![]()
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